Heather ThornborrowJanuary 22nd, 2021

I booked this hotel months in advance. I was not given any notification that the hotel restaurant was been renovated until the day before we flew to London. I was promised an upgrade in an email conversation I had with staff a month out from the trip to only find that on arrival they had given the promised room away. The staff where very rude during our stay. The cleaning staff... well we stayed 6 days and on the day off check out we found belongings under the bed that did not belong to us... EWWWW!! The cleaning staff also broke some of our belongings and tried to clean it up but did a poor job and never left a note or notified any of the staff. We then had to try to find a replacement for the broken item. The only saving grace was after the check in issues they gave us vouchers for breakfast for the hotel next door. WILL NOT STAY HERE AGAIN OR RECOMMEND TO ANYONE.

Sarah GreenJanuary 22nd, 2021

Stayed here last year on a visit to London. The location is amazing, and I loved being in that neighborhood. You could walk to so many places. The staff was great, and the breakfast was amazing. I don't need much for breakfast so it was perfect. The room was a bit small, but I've found that's just how rooms are in the area. When we arrived our AC was broken, but the quickly sent someone to fix it. I liked that the shower and the sink area were separate so it made getting ready easier. It was a great stay and hoping I can make a return visit some day.

Michele TierneyJanuary 22nd, 2021

Stunning interior design in communal areas with a modern eclectic feel makes this chain hotel stand out. Rooms are also quirky with attention to detail clean well staffed with friendly approachable assistance available when needed. A great central location ideal place to stay for a "City break.

Mark SmithJanuary 22nd, 2021

Amazing quality budget hotel. Incredible foyer and lifts. Room decor is amazing. Staff were friendly and attentive. Didn't feel anything like an IBIS!

Stephen PaynterJanuary 22nd, 2021

Great place, like the idea that they want to help the environment by not bleaching their laundry. Shame they use a lot of single use plastic. Seems to be a miss match of eco friendly policies. This is a hotel that is a little bit of the wall. Film orientated reception and bedrooms. Good stay just need to look at the overall effect the hotel is having on the environment.