mugseyApril 15th, 2021

last christmas eve an old homeless person came to this hotel reception and gave his bag of change (i think it must’ve reached more than £200 assuming how big the bag was) he wanted to book a room but the receptionist at that time kept insisting that the old man should leave with a very harsh tone and didn’t respect him AT ALL. i believe everyone is a customer no matter what they look like and did the receptionist even has a heart?? it was extremely cold yet she didn’t even care to at least check whether there is a room available or not or tell him how much is the price of room for that night. she was angry for no reason. i felt guilty for not speaking up at that time. i hope that old man is blessed. the manager should really hire someone with a good heart rather than someone with good brain but nasty attitude. room wise, it’s good and spacious, but somehow it felt a bit dirty as i could feel that the bed or the carpet had a lot of dust or something. location is good, and breakfast needs more range of foods i think.

Gav DApril 15th, 2021

Room space was good. Location was excellent. Ironing board and iron supplied was convenient. Breakfast buffet choice was excellent. Our expectations were exceeded on the quality of the food at breakfast. The only disappointment was both elevators not working properly. One elevator didn't work at all and the other was in serious need of maintenance, hence, we used the stairs during our entire stay. This was ok for some but enormously inconvenient for older customers.

Julie JordanApril 15th, 2021

Very disappointing for a large hotel. The concierge staff attending the bags were rude and tended to give more wealthy looking guests their attention. The room was clean however, our heated towel rail was faulty. We informed the staff and they said they would send someone up to fix it, in which we said not to bother as we were staying only one night. A maintenance man then came to our room at midnight, banging on our door and entering without permission to fix it. Location handy if you need a tube station, want to shop on Oxford street or visit Kensington Palace. Won’t be coming back, plenty of other hotels around that actually treat you like valued guest.

Andrew BApril 15th, 2021

One of the most expensive hotels I have stopped in. For me, for London, I would prefer a cheaper hotel as I would spend most of the day away from my room. A hotel in London for me is literally a pillow to rest my head, a nice shower (clean bathroom) and somewhere to eat a nice breakfast. Value for money this place doesn't offer.

wyterria88April 15th, 2021

Great location! Amazing breakfast selection as well as great room service options!! Nice size room, beautiful bathroom. NO pool. Beware of holding funds on credit cards; my card as well as my girlfriends card were BOTH charged full amount of hotel stay versus one card just being on file for incidentals. And we're currently waiting for the funds to clear.