Nabil El-LababidiJanuary 26th, 2021

On the positive side : * Great location * Nice breakfast * Spacious rooms (stayed at deluxe double bedroom) On the negative side : * The majority of the staff needs lessons in being friendly and polite * Someone should tell the waiters to look the other side while typing your debit card pin * Room cleaning: the room was not cleaned by 3 pm. After a phone call to the reception followed by a personal visit the cleaning lady finally arrived at 4 pm! * The shower really needs a good cleaning from the limescale ! * Got stuck in the elevator (could happen anywhere). When we finally got out, we were told by the gentleman at the hotel that they have been trying to solve it for some time now!!! * Terrible bar service: after a 20 minutes wait we asked the barman ourselves for the menu. Took them 20 minutes to get us the drinks, they required payment immediately. After another 45 minutes no signs of the food. When asked for order cancellation we had to seek the manager on duty ourselves to get a refund. * The WiFi is a joke, works only in the lobby! * The hotel needs to consider its conference clientele. The bars were noisy and rough because of that.

Farwah NanjiJanuary 26th, 2021

Horrible beds, linens are rough and towels are sandpaper. Housekeeping cannot clean/does not clear dishes/glasses etc or vacuum. The TV is the size of a microwave oven. The window opens into courtyard/across other rooms where everyone can see in. The shower amenities are awful and the shower pressure is abysmal. The have recordings for what hey offer,but when you ask, they say they don’t offer it. This is no way a 5 star hotel. Not even a 4 star. A really really good 3 star but extremely disappointed in this hotel. Wish I could get my money back.

Helen BoshoffJanuary 26th, 2021

A beautiful hotel in a beautiful location. The rooms were luxurious enough, with comfortable beds and the imenaties that you would expect, hair dryer, kettle, tv etc. There is a mini fridge but a deposit of £50 Is require to access it. The bathroom was particularly immaculate, with a bath and separate shower, complete with waterfall head and body jets. The bar at the entrance is charming and welcoming, a great place to meet or end an evening. Breakfast was an impressive and comprehensive spread with something for everyone. The concierge are only too happy to assist you, very cheerful.

Tony RidleyJanuary 26th, 2021

Not really 5 stars. Comfortable but rooms are dated and amenities are okay but nothing stellar. The reception area was routinely overflowing with hen’s party groups or guests trying to check in/out. Staff are sleep walking around the halls and rarely engage with guests in my experience. Very hot public areas and hallways during cooler temperatures and the in-room air conditioning simply doesn’t work after about 10pm, so you cook overnight. Food was good but the restaurant area is very busy and lacking service at breakfast time.

Rishabh chandyokJanuary 26th, 2021

A top-class hotel with all the amenities you would want from a 5* hotel. Rooms are big and luxurious. Excellent location next to St Paul's and the Millennium Bridge that takes you over to the Tate Modern. It a pleasantly quiet location but still with plenty of restaurants and attractions to choose from. Easy access to the rest of London via the nearby Tube station. We have stayed here a number of times and will keep coming back..Nice